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Getting Started.

How to Log into the Web Portal

How to Manage Account Settings.

The Web Portal

How to Upload Files in the Web Portal

How to Manage Files and Folders in the Web Portal

A Note about Excluded Extensions.

Mobile Apps.

How to Download Mobile Apps.

How to Use the Android App.

How to Use the iOS App.

How to Use the Windows Phone App.

AXIS CloudSync Tool for Windows and Mac Machines.

How to Download AXIS CloudSync Tool

How to Register AXIS CloudSync Tool

How to Upload Files in AXIS CloudSync Tool

How to Pause a Sync Process.

Sharing Files.

How to Create a New Team Share.

How to Share with Third Parties in the Web Portal

How to Share with Third Parties in AXIS CloudSync Tool

How to Manage Guest Accounts.

How to Manage Shared Items.

Locking Files and Folders.

How to Lock Files and Folders in the Web Portal

How to Lock Files and Folders in Synced Tool

How to Resolve Collisions.

Revisions.

How to View and Restore a Revision.

Outlook Plugin.

How to Install the Outlook Plugin.

How to Configure the Outlook Plugin.

How to Use the Outlook Plugin.

Backups.

How to Create Backups in the Web Portal

How to Create Backups on your Local Machine.

How to Manage Backups in the Web Portal

File Report and Activity Log.

How to View File Reports.

How to Track Activity.

WebDAV..

How to Map a Network Drive on a Windows Machine.

How to Map a Network Drive on a Mac OS X Machine.

Help and Support.

 

 

Getting Started

For HIPAA-compliant, business grade, file sync solutions that offer security and productivity, more healthcare and financial industry business owners are choosing AXIS CloudSync over any other software development firm, period. Using the system, you can:

  • Collaborate with members of your organization, as well as with people outside of your organization;
  • Manage file revisions and versioning;
  • Audit and track your files;
  • Share files and folders through email with the Outlook plugin; and
  • Back up and restore important files.

This user guide will help you set up and use the system, and will provide you with the information you need to incorporate the system’s toolset into your daily work activities.

This section will explain how to get started with AXIS CloudSync, including:

  • How to Log into the Web Portal; and
  • How to Manage Account Settings.

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How to Log into the Web Portal

When a user account is first created for you, you will receive a Welcome email from your administrator, providing you with important information to help you get started using the system. For example, your email might include a link to the web portal, a username (or a login email address), and a password.

  1. Navigate to www.axiscloudsync.com.
  2. Use the credentials provided by your administrator to log into the web portal.
  3. Click the Log In button.

You now have access to the system.

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How to Manage Account Settings

In the web portal, you can update your account settings, including your name, email address, and password. You can also set up advanced settings, such as two-step authentication, and quota alerts.

To manage account settings:

  1. Click the Logged In As button in the web portal.

The Account Settings page displays.

  1. In the Account Settings page, you can update account information, including:
    1. Use the First Name field to update your first name.
    2. Use the Last Name field to update your last name.
    3. Use the Email field to update your email address.
    4. Click the Change Password link to change your password.
    5. Use the Mobile Phone Number field to change your mobile phone number.

 

  1. Optionally, you can enable two-step authentication, which adds an extra layer of security to your account. Each time you log into the web portal, you will be prompted to enter an authentication code, which will be delivered to you through a mobile app, a text message, or an email, depending on your settings.

Note: Your administrator may require that you use two-step authentication. If you are required to set up two-step authentication, you will be prompted to configure an authentication mode when you log into your account.

  1. To enable two-step authentication, click the Enable

 

The Two-Step Authentication page displays.

 

  1. In the Authentication Mode field, select the delivery method through which you want to receive your authentication code. You can choose from Authenticator Mobile App, Text Message, and Email.

Note: If you select Authenticator Mobile App as your delivery method, you must install an authenticator app of your choice, such as Google Authenticator, Amazon AWS, Virtual MFA, or any of the many other TOTP-compatible apps available for download.

  1. In the Current Password field, enter your current password.
  2. In the Confirm Password field, confirm your password.
  3. Click the Submit button when you are finished. You will be redirected to the Confirm Two-Step Authentication

 

  • In the Confirm Two-Step Authentication page, make sure you write down your backup key. The backup key will be used to recover your account if you are unable to provide the correct authentication code.
  • In the Authentication Code field, enter the authentication code that you receive through your mobile app, email, or text message.

Note: Authentication codes are only valid for a limited amount of time. Make sure you enter your validation code promptly.

  • Click the Submit button when you are finished.
  1. In the Account Settings page, you can optionally use the Email Me When I Reach checkbox fields to configure alerts when you reach a certain percentage of quota.

 

  1. Optionally, click the WebDAV Access checkbox to enable WebDAV access.

 

  1. Click the Save button when you are finished making changes to your account.

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The Web Portal

After you have an account, you can begin to create and upload content into the web portal. In the web portal, you can access your personal dashboard and manage your files, folders, shares, and more. For example, you can:

  • Click the Files tab to access your files and folders.
  • Click the Shares tab to access team shares, items shared by you, and items shared with you.
  • Click the Guests tab to collaborate and share with people outside of your organization.
  • Click the Backups tab to create and manage your backups.
  • Click the File Report tab to view or export a list of your files.
  • Click the Activity Log tab to review your activity within the system.

 

This section will explain how to use the web portal, including:

  • How to Upload Files in the Web Portal;
  • How to Manage Files and Folders in the Web Portal; and
  • A Note about Excluded Extensions.

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How to Upload Files in the Web Portal

When you create folders and upload files in the web portal, all of these items will propagate down to any of your connected devices, such as your mobile phone or your local machine. You can also access your uploaded content from any computer that has a supported web browser and an Internet connection.

To upload files in the web portal:

  1. In the web portal, click the Files tab. The Browse Files page displays.
  2. While inside the appropriate folder, click the Upload Files button. The Upload Files page displays.
  • In the Upload Files page, you can drag and drop files onto the page and click the Upload button. The files will upload.
  • Alternatively, click the Add Files button to manually search for files on your local machine. You will be presented with an Open dialog box that will allow you to select files from your machine. Click the Upload button when you are ready to upload the selected file.

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How to Manage Files and Folders in the Web Portal

You can manage all of your files and folders in the Browse Files page of the web portal. In this page, you can create folders, upload files, and manage revisions. You can also manage individual folders and files.

To manage items in the web portal:

  • In the Browse Files page, you will see a list of all of your files, folders, and team shares.
  • In the web portal, click the Files tab. The Browse Files page displays.
  • You can use the toolbar buttons to manage content in the selected folder.
  1. Click the Create Folder button to create a new folder inside the web portal.
  2. Click the Upload Files button to add files to the web portal.
  3. Click the Rollback button to restore the selected item to a previous version.
  4. Click the Show Deleted button to show files that have been deleted.
  5. Click the Restore Deleted button to return any deleted files to their original location.
  6. Click the Erase all Revisions button to erase previous revisions.
  7. Alternatively, you can use the folder menu to manage individual folders.
  8. Right-click a folder. A menu
  9. In the menu, you can:
    1. Click the Download ZIP link to download the entire folder as a ZIP file to your local machine.
    2. Click the Rename link to rename the title of the folder.
  • Click the Move link to change the path of the folder.
  1. Click the Share link to share an individual link to the folder.
  2. Click the Trim Revisions link to remove previous version of the folder from the system.
  3. Click the Delete link to delete the folder from the system.

Note: When you delete an item, it is still stored in the system for a pre-determined number of days. Within this timeframe, you can restore a deleted file. Please contact your administrator for more information.

 

  1. Alternatively, you can use the file menu to manage individual files.
  2. Right-click a file. A menu
  3. In the menu, you can:
  4. Click the Download link to download the file to your local machine.
  5. Click the Revisions link to view a list of revisions to the file, and optionally restore a previous version.
  • Click the Activity link to review activity or events for the selected file.
  1. Click the Rename link to rename the selected file.
  2. Click the Move link to change the path of the selected file.
  3. Click the Share link to share an individual link to the file.
  • Click the Erase Revisions link to remove previous version of the file from the system.
  • Click the Delete link to delete the file from the system.

Note: When you delete an item, it is still stored in the system for a pre-determined number of days. Within this timeframe, you can restore a deleted file. Please contact your administrator for more information.

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A Note about Excluded Extensions

While most of your files and folders will easily sync across all of your devices, certain system files and folders, as well as temporary application files, will not sync. Your administrator may have also configured other file extension types – such as application or video files – to be excluded from the syncing process.

You can add files with excluded extensions to Synced Folder, but they will not display in the web portal or in your mobile apps.

If you upload a file with an excluded extension through the web portal, you will receive a notification that the file is on the exclusion list. This file will not appear in the web portal or in your mobile apps.

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Mobile Apps

In addition to using the web portal, you can manage files and folders from all of your devices by downloading and installing an agent on your computer (local machine), or an app on your mobile device. Mobile app versions include Android, iOS, and Windows Phone.

This section will explain how to install and use apps on your mobile device, including:

  • How to Download Mobile Apps;
  • How to Use the Android App;
  • How to Use the iOS App; and
  • How to Use the Windows Phone App.

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How to Download Mobile Apps

You can manage your files and folders from various mobile apps, including the Android app, the iOS app, or the Windows Phone app. You can find and download your device-specific app in the following locations:

  • Find and download the Android app in Google Play.
  • Find and download the iOS app (for your iPhone or iPad) in iTunes.
  • Find and download the Windows Phone app in the Windows Phone site.

Alternatively, you can access a direct link to your device-specific app in the web portal.

To find your device-specific app:

  1. Click the Download App button in the web portal.

The Download page displays.

  1. In the Download page, select either the Android App, iOS App, or Windows Phone App button.

You will be redirected to the page that will allow you to download and install your device’s app.

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How to Use the Android App

If you use an Android device, you can download the AXIS CloudSync Tool Android app in Google Play. The AXIS CloudSync Tool app allows you to open, browse, manage, and upload your files and folders.

Some of the features include:

  • Open and view your files;
  • Upload content from your Android device, such as photos, music, and documents;
  • Rename, delete, and move your files;
  • Make files available for offline viewing; and
  • Pin files for offline viewing.

To use the AXIS CloudSync Tool Android app:

  1. In your Android device, press the Synced Tool app icon to launch the AXIS CloudSync Tool app. The AXIS CloudSync Tool Login window displays, prompting you to enter your login credentials, including:
  1. In the Host field, enter the host name of the system (for example, abc-company.synedtool.com).
  2. In the User field, enter your username (for example, user@mail.com).
  3. In the Password field, enter your password.
  4. Press the Sign in button when you are finished.
  5. Press the My Files link to view and manage your files, including renaming a file, moving a file, or pinning a file.
  6. Press the Recent Files link to view your most recent files.
  7. Press the Offline Files link to view a list of pinned files that are offline.
  8. Press the Backups link to view a list of your backups.
  9. Press the My Files The My Files screen displays.
  • When you have access to your account, you can use the app to open and view files, manage files, and upload content. For example:
  • To view and edit files:

 

  • Optionally, press the Pin icon to save the file for offline viewing or editing. The pinned file will appear in the Offline Files

 

  1. In the My Files screen, select the file you want to edit. A pop-up window displays, prompting you to select a third party document editing application.
  2. When you are finished making edits, press the Save Your saved file will be synced to the server.

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How to Use the iOS App

If you use an iOS device, such as an iPhone or an iPad, you can download the AXIS CloudSync Tool iOS app in iTunes. The AXIS CloudSync Tool app allows you to open, browse, manage, and upload content, such as photos.

To use the AXIS CloudSync Tool iOS app:

  1. In your iOS device, press the Synced Tool app icon to launch the Synced Tool app. The AXIS CloudSync Tool Login window displays, prompting you to enter your login credentials, including:
  1. In the Host field, enter the host of the system (for example, abc-company.synedtool.com).
  2. In the User field, enter your username (for example, user@mail.com).
  3. In the Password field, enter your password.
  4. Press the Login button when you are finished.
  5. Press the Files link to view and manage your files, such as renaming a file, moving a file, or marking a file as a favorite.
  6. Press the Backups link to view a list of your backups.
  7. Press the Favorites link to view a list of items that you have marked as favorites.
  8. Press the Upload link to upload content from your phone to the server, such as images.
  9. Press the Settings link to view your account settings, such as space usage and local storage settings.
  10. Press the Files The Files screen displays.
  11. In the Files screen, select the file you want to edit.
  12. While inside the file, press the Share button at the bottom of the screen.
  13. In the Share menu, press the Open In link and select a third party document editing application.
  • When you have access to your account, you can use the app to open and view files, manage files, and upload content. For example:
  • To view and edit files:

 

  1. When you are finished making edits, press the Save Your saved file will be synced to the server.

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How to Use the Windows Phone App

If you use a Windows Phone, you can download the Synced Tool Windows Phone app in the Windows Phone store. The Synced Tool app allows you to:

  • View dozens of file types;
  • Generate share links to include in emails;
  • Save files for offline viewing; and
  • Upload photos and videos from your camera roll and photo stream.

To use the AXIS CloudSync Tool Windows Phone app:

  1. In your Windows Phone, press the AXIS CloudSync Tool app icon to launch the AXIS CloudSync Tool app. The Synced Tool login window displays, prompting you to enter your login credentials, including:
  1. In the Host field, enter the host of the system (for example, abc-company.synedtool.com).
  2. In the User field, enter your username (for example, user@mail.com).
  3. In the Password field, enter your password.
  4. Press the Files link to view and manage your files.
  5. Press the Favorites link to view a list of your favorite items.
  6. Press the Backups link to view a list of your backups.
  1. When you have access to your account, you can use the app to open and view files, manage files, and upload content. For example:

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AXIS CloudSync Tool for Windows and Mac Machines

In addition to using the web portal and mobile apps, you can also manage files and folders from your computer (local machine) using Synced Tool.

AXIS CloudSync includes a folder, called AXIS CloudSync folder, which stores your files and folders on your local machine. Files and folders that are added to AXIS CloudSync folder will automatically sync to the web portal and any other devices you have connected to your account. You can use AXIS CloudSync on both Windows and Mac machines.

This section will explain how to install and use AXIS CloudSync Tool on your Windows and Mac machines, including:

  • How to Download AXIS CloudSync Tool;
  • How to Register AXIS CloudSync Tool;
  • How to Upload Files in AXIS CloudSync Tool; and
  • How to Pause a Sync Process.

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How to Download AXIS CloudSync Tool

When you download and install AXIS CloudSync Tool, you can access your files and folders directly on your computer (local machine).

To download AXIS CloudSync Tool on a Windows or Mac machine:

  1. Click the Download App button in the web portal.

The Download page displays.

  • In the Download page, select either the Windows Agent or Mac Agent button. The selected file will start to download, or you will be prompted to save the file, depending on your browser type.
  1. When the file finishes downloading, click the installation file to launch the Setup Wizard.
  2. Click the Next button to start the Setup Wizard.
  • In the Ready to Install screen, click the Next button to begin the installation process.
  • In the License Agreement screen, click the I accept the agreement radio button if you accept the license. Then, click the Next button to continue.
  • In the Installation Directory screen, select the location where you want the installation files to reside on your local machine. In most instances, you can accept the default location. Click the Next button to continue.
  • When the Setup Wizard completes, you can optionally click the Create a Desktop Shortcut checkbox. Then, click the Finish button.

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How to Register AXIS CloudSync Tool

After AXIS CloudSync Tool is installed, it must be registered to your user account so that it can recognize the files and folders that belong to you.

To register AXIS CloudSync Tool on a Windows or Mac machine:

  1. After the Setup Wizard completes, the Registration Wizard will automatically launch. Alternatively, click the AXIS CloudSync icon on your computer’s system tray or menu bar, and select Register. The Registration Wizard

Note: On a Windows machine, the AXIS CloudSync icon is located in the lower right-hand corner of the screen; on a Mac machine, the AXIS CloudSync icon is located in the upper right-hand corner of the screen.

  1. Click the Next button to continue.
  2. In the Log into AXIS CloudSync screen, enter your login credentials as provided by your administrator. Click the Next button to continue.
  3. In the Choose Setup Type screen, select either a typical or advanced installation path for synced documents, where all files, folders, and shares can be accessed on your local machine. When you select a typical path, AXIS CloudSync folder can be accessed in the following location: C:\Users\[User Name]\AXIS CloudSync folder. In most instances, you can select the Typical radio button. Click the Next button to continue.

 

  • Alternatively, you can choose an advanced installation path, and specify a custom area where AXIS CloudSync folder can be accessed. If you want to specify a custom area where AXIS CloudSync folder can be accessed, click the Advanced radio button, and then click the Next button to continue.
  • In the Choose your AXIS CloudSync folder location screen, click the Change button to specify another location on your local machine. Click the Next button when you are finished.

Note: A folder named AXIS CloudSync folder will automatically be created within the location you select. You do not need to manually create a folder titled, AXIS CloudSync folder.

  1. In some cases, if you have previously installed AXIS CloudSync folder using the same settings, you will receive a warning message indicating that a folder already exists. Click the OK button to merge with the existing folder, and then continue with the Registration Wizard.
  2. Click the Finish button when the Registration Wizard

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How to Upload Files in AXIS CloudSync Tool

When files and folders are added to the web portal, they automatically propagate down to your local machine; you can then find these files and folders inside your AXIS CloudSync folder. In the same way, files and folders that are added to AXIS CloudSync folder will automatically sync to the web portal and any other devices you have connected to your account. You can use AXIS CloudSync Tool on both Windows and Mac machines.

To upload files in AXIS CloudSync Tool on a Windows or Mac machine:

  1. On your computer (local machine), open AXIS CloudSync folder in an explorer window. AXIS CloudSync folder displays.
  2. Drag files or folders into AXIS CloudSync Folder. Alternatively, you can save files to AXIS CloudSync folder directly from the application in which you are working (for example, Microsoft Word).

 

  1. Use the icons to understand when your files are syncing. For example:
  • A blue icon on a file indicates that the file or folder is currently syncing.
  • A green icon means that the file or folder has successfully synchronized, and is available in the web portal and on your mobile devices.

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How to Pause a Sync Process

AXIS CloudSync Tool continually works on your local machine to sync files to the web portal. You may find times, however, when you would like to pause the sync process, such as when you are getting on a plane, when you want to conserve bandwidth, or if you would like to work in isolation.

To pause a sync process on a Windows or Mac machine:

  1. Click the AXIS CloudSync icon on your computer’s system tray or menu bar, and select Pause Sync.

Note: On a Windows machine, the AXIS CloudSync icon is located in the lower right-hand corner of the screen; on a Mac machine, the AXIS CloudSync icon is located in the upper right-hand corner of the screen.

The Pause Sync option will appear with a checkmark next to it, and will remain paused until this setting is unchecked.

  1. To resume the sync process, click the AXIS CloudSync icon on your computer’s system tray or menu bar, and select Pause Sync The Pause Sync option will no longer display a checkmark, and the sync process will resume.

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Sharing Files

You can collaborate and share files in many ways, including:

  • Team shares, which is a shared folder that can be accessed by groups of users. Team shares can be configured for users in your organization.
  • Individual shares, which allow you to share a direct link to a file or folder, rather than sharing an entire area. Individual shares can be configured for users in your organization and outside of your organization. You can send a public share to recipients inside or outside of your organization; alternately, you can send a secure share, which requires login credentials. If you send a secure share to a recipient outside of your organization, the system will create a guest account for that user.

With both team shares and individual shares, you can share files and folders in the web portal or in AXIS CloudSync.

This section will explain how to share files, including:

  • How to Create a Team Share;
  • How to Work in Team Shares;
  • How to Share with third parties in the Web Portal;
  • How to Share with third parties in Synced Tool;
  • How to Manage Guest Accounts; and
  • How to Manage Shared Items.

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How to Create a New Team Share

Your administrator might have created team shares for you when the system was first configured, but you can also create your own team shares. You can create a team share if you are collaborating with another person, or group, on a specific set of content. You add files to team shares the same way you add files to standard folders. When you or another user in your team share adds or edits a file or folder, changes synchronize across all subscribed accounts.

In both the web portal and in AXIS CloudSync folder, team share folders can be recognized by icons with two people on it.

  • Team shares in the web portal:

 

  • Team shares in AXIS CloudSync folder:

 

To create a new team share:

  1. In the web portal, click the Shares The Team Shares page displays.
  2. In the Team Shares page, click the Create Team Share

 

 

The Create Team Share page displays.

 

  1. In the Create Team Share page, type a descriptive name for the team share in the Team Share Name

 

 

  1. Click the Create button when you are finished. You will be redirected to the Team Share Subscribers
  2. In the Team Share Subscribers page, select a name from the Select a User drop-down menu, and click the Add to Share

The selected user will now be added to the team share.

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How to Share with Third Parties in the Web Portal

You can share links to files directly with third parties, without using team shares.  You can share files with users in your organization and outside of your organization.

To share a file with a third party from the web portal:

  1. Right-click the file or folder and select Share.

A Share Access dialog box displays.

  1. In the Share Access dialog box, configure settings for sharing the link, including:
  • The Secure Share option, which sends password-protected share links to items.
  • The Public Share option, which sends standard share links to items.
  • The Share Options settings, which allow you to select whether the share link will expire after a certain date, and if each recipient should be limited to the number of times the item can be downloaded.
  • The Share With settings, which allow you to email your items directly from within the Share Access dialog box.
  • The Permissions settings, which allow you to specify permissions for the recipient, including whether he or she can upload or delete content.

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How to Share with Third Parties in AXIS CloudSync

In addition to sharing files and folders with third parties in the web portal, you can also share items directly from your local machine.

To share an item with a third party on a Windows or Mac machine:

  1. Right-click on the file or folder, point to AXIS CloudSync, and select Share link.

The Share Access dialog box displays, allowing you to configure settings the same way as you would from the web portal.

  1. In the Share Access dialog box, configure settings for sharing the link, including:
  • The Secure Share option, which sends password-protected share links to items.
  • The Public Share option, which sends standard share links to items.
  • The Share Options settings, which allow you to select whether the share link will expire after a certain date, and if each recipient should be limited to the number of times the item can be downloaded.
  • The Share With settings, which allow you to email your items directly from within the Share Access dialog box.
  • The Permissions settings, which allow you to specify permissions for the recipient, including whether he or she can upload or delete content.

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How to Manage Guest Accounts

Guests are special accounts that are created for individuals outside of your organization. You can manually create a guest account and give that guest account access to content. Alternatively, if you send a private individual share invitation to a person outside of your organization, you are automatically creating a guest within the system. You can manage your guest accounts using the Guests tab inside the web portal.

To manage guest accounts:

  1. In the web portal, click the Guests tab. The Guests page displays, listing all of your existing guests.
  2. Use the tools in the Guests tab to manage guests, including:
  • The Create Guest button, which allows you to manually add a new guest.
  • The Remove button, which allows you to delete an existing guest.

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How to Manage Shared Items

You might find it useful to keep track of items in team shares, as well as items you have shared with third parties. Using the Shares tab in the web portal, you can generate and view reports that allow you to manage these shared items.

To track shared items:

  • In the web portal dashboard, click the Shares tab to manage your shares.  You can:
  1. Click the Team Shares button to access controls that allow you to create, view and edit team shares.
  2. Click the Items Shared By You button to track how many times an item you shared has been viewed, downloaded, and whether or not it is set to expire on a certain date.
  3. Click the Items Shared With You button to view files that were shared with you by others in your organization, as well as information about who shared the file and what access rights you were given (including read, write, and delete).

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Locking Files and Folders

File locking allows users to place locks on files and folders. This feature is useful when you want to prevent other user accounts from accessing your items when you are making changes, preventing sync collisions from occurring. You can place locks on a whole team share, a subfolder in a team share, or a file in a team share. When an item is locked, a lock icon will be placed over the file or folder, and it will become read-only for others subscribed to the team share.

If you forget to lock a file or folder before you begin making changes, you might encounter instances where another user has made changes to the same item at the same time. This is called a collision. When a collision occurs, the system will notify you of the conflict, and will help you resolve the collision.

Your administrator can configure a team share so that all team share files automatically lock each time they are opened.

This section will explain how to lock files, including:

  • How to Lock Files and Folders in the Web Portal;
  • How to Lock Files and Folders in AXIS CloudSync Tool; and
  • How to Resolve Collisions.

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How to Lock Files and Folders in the Web Portal

In the web portal, you can place locks on a whole team share, a sub-folder in a team share, or a file in a team share. When an item is locked, a lock icon will be placed over the file or folder, and it will become read-only for others subscribed to the team share.

To place a lock on a file or folder in the web portal:

  • In the web portal, right-click the item, and select lock.

The item is now locked, and is read-only for everyone else in the share.

  • When you are finished editing, you must unlock the item. To unlock the item, right-click the file or folder again, and select unlock.

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How to Lock Files and Folders in AXIS CloudSync

In AXIS CloudSync Tool, you can place locks on a whole team share, a sub-folder in a team share, or a file in a team share. When an item is locked, it will become read-only for others subscribed to the team share.

To place a lock on a file or folder on a Windows or Mac machine:

  1. In AXIS CloudSync Tool, right-click on a team share or file, point to the AXIS CloudSync menu item, and select Lock.
  2. Alternatively, to lock the folder or file for a specific amount of time, point to Lock for, and select a time period, including: 30 minutes, 1 hour, 3 hours, 6 hours, or 1 day.

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How to Resolve Collisions

If you forget to lock a file or folder before you begin making changes, you might encounter instances where another user account has made changes to the same item at the same time. This is called a collision. When a collision occurs, the system will notify you of the conflict with a Need User Action message, allowing you to resolve the collision in one of the following ways:

  • Rename My Version: Your copy is renamed to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name_collsion
  • Discard My Version: Your copy will be discarded without its changes being saved.
  • Open Folder: This option will open the location of the file, allowing you to view the file before making a decision.

To resolve a collision on a Windows or Mac machine:

  • When a collision occurs, you will see a Need User Action icon.
  • Click the AXIS CloudSync icon on your computer’s system tray or menu bar.

Note: On a Windows machine, the AXIS CloudSync icon is located in the lower right-hand corner of the screen; on a Mac machine, the AXIS CloudSync icon is located in the upper right-hand corner of the screen.

The Need User Actions message displays in the menu.

  1. In the menu, click the Need User Action The Action dialog box displays.
  2. In the Actions dialog box, decide how you want to resolve the collision, including:
    • Click the Rename My Version button to rename your copy to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name_collsion
    • Click the Discard My Version button to discard your copy without saving changes.
    • Click the Open Folder button to open the location of the file, allowing you to view the file before making a decision.
    • Alternatively, click the Resolve Later button to resolve the collision at a later time.

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Revisions

When you edit a file, the system keeps track of each revision. Using the revisions feature in the web portal, you can view – and optionally restore – older versions of files. This feature is useful when you make a mistake editing and saving a file, or if you want to see revisions made by other members of your team share.

This section will explain how to manage revisions, including:

  • How to View and Restore a Revision.

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How to View and Restore a Revision

When working in the system, you might find it useful to view a list of revisions to a file. In certain circumstances, you might even want to restore an older version of a file.

To view and restore revisions in the web portal:

  • In the web portal, right-click on a file and select Revisions.

The Browse File Revisions page displays, listing all revisions of the file.

  1. In the Browse File Revisions page, click the Download Revision link to download a previous revision. The file will download, and you can review the previous version.
  2. Alternatively, click the Restore Revision link to overwrite the current file with the previous version.

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Outlook Plugin

With the Outlook plugin, you can email a link to files and folders from your Microsoft Outlook application. This feature is useful when you need to share large files or folders with recipients, and you don’t want to send them as standard attachments.

Note:  This feature is only supported for Microsoft Outlook installed on Windows operating systems; Microsoft Outlook installed on Mac operating systems does not support third-party plugins.

This section will explain how to share files using the Outlook plugin, including:

  • How to Install the Outlook Plugin;
  • How to Configure the Outlook Plugin; and
  • How to Use the Outlook Plugin.

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How to Install the Outlook Plugin

Before you can use the Outlook plugin, you must first download it from the web portal.

To download the Outlook plugin:

  • Click the Download App button in the web portal. The Download page displays.
  • In the Download page, click the Outlook Plugin for PC button.

The file will start to download, or you will be prompted to save the file, depending on your browser type.

  1. When the file finishes downloading, make sure Microsoft Outlook is closed, and click the installation file. The Setup Wizard opens.
  2. Click the Next button to start the Setup Wizard.
  • In the Ready to Install screen, click the Next button to begin the installation process.
  • In the License Agreement screen, click the I accept the agreement radio button if you accept the license. Then, click the Next button to continue.
  • In the Installation Directory screen, select the location where you want the installation files to reside on your local machine. In most instances, you can accept the default location. Click the Next button to continue.
  • When the Setup Wizard completes, click the Finish button.

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How to Configure the Outlook Plugin

After you install the Outlook plugin, you can configure default share settings and attachment policies.

  • When you launch Microsoft Outlook for the first time after installing the Outlook plugin, the Synced Tool Wizard displays, prompting you for login credentials. Enter your username and password, and then click the Next button.
  • In the Choose your Default Share Settings screen, set default settings for how you share links, including:
  1. Click the Notify on download checkbox to send notifications when the share is downloaded;
  2. Click the Download limit checkbox, and enter a download limit number, to limit the number of times the share is downloaded by each recipient; and
  3. Click the Expire share after checkbox, and enter a number of days, to set a share to expire after the specified number of days.
  4. Click the Next button to continue.

 

  • In the next screen, set default attachment policies, including:
  1. Click the Automatic radio button to automatically use AXIS CloudSync for attachments over a certain size;
  2. Click the Always use AXIS CloudSync for attachments radio button to automatically use AXIS CloudSync for all attachments;
  3. Click the Advanced radio button to only use AXIS CloudSync when selected; and
  4. Click the Use default folder checkbox to use the default location for storing shares configured from Outlook. If you uncheck this checkbox, you will be prompted to select another location on your local machine.
  5. Click the Next button to continue.
  6. When the AXIS CloudSync Wizard completes, click the Finish

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How to Use the Outlook Plugin

When you compose a message in Microsoft Outlook, you can use the AXIS CloudSync ribbon buttons to attach content in a variety of ways, including:

  • Attach a file or folder stored in AXIS CloudSync;
  • Attach a local file from a local machine; and
  • Convert an attached file to a AXIS CloudSync share link.

To use the Outlook plugin:

  • In Microsoft Outlook, create a new email message.  The ribbon will display a group of buttons.
  1. To attach a file or folder stored in AXIS CloudSync Tool, click the Attach from AXIS CloudSync The Account Browser dialog box displays, allowing you to browse AXIS CloudSync folder and select the appropriate item. You can also change your default share settings using the Change Share Settings checkbox.
  2. To send a file from your local machine, click the Send Local File An Open dialog box displays, allowing you to browse and select a file on your computer.
  3. To convert a standard Outlook attachment to a share link, click the Convert to AXIS CloudSync File When you convert an attached file, the item will be stored in your default share location in AXIS CloudSync.

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Backups

You can create backups of files and folders that exist on your local machine. You might want to create a backup of a file or folder that you want to protect, but do not want to sync. Backups do not reside in AXIS CloudSync folder, and cannot be shared with another user account.

To create a backup, you can use the Backups tab in the web portal, where you can also manage and restore backups. Alternatively, you can create backups directly on your local machine.

This section will explain how to create backups, including:

  • How to Create Backups in the Web Portal;
  • How to Create Backups on your Local Machine; and
  • How to Manage Backups in the Web Portal.

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How to Create Backups in the Web Portal

When you back up a folder, you can access your backups from the web portal and from mobile apps. All new changes are continuously backed up. Additionally, backups include revisions to files.

To back up a folder from the web portal:

  • In the Backups page, click the Create Backups button.  The page refreshes to allow you to navigate your local machine and select the folder you want to back up.
  • In the web portal, click the Backups tab. The Backups page displays, listing all of your existing backups.
  • Click the Save button when you are finished. The page refreshes to show you all backups that have been configured.

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How to Create Backups on your Local Machine

In addition to backing up folders in the web portal, you can also back up your folders directly from your local machine.  Like backups configured in the web portal, backups configured on your local machine continuously back up new changes, and will keep revisions.

To back up a folder from your Windows or Mac machine:

  1. Right-click the folder you want to back up. A menu displays.
  2. Point to the AXIS CloudSync menu item, and select Back up this folder.

Your browser opens, displaying the newly created backup.

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How to Manage Backups in the Web Portal

You can manage all backups by clicking the Backups tab in the web portal. In the Backups page, you can manage the content of backups, browse the content of backups, delete backups, or restore backups.

To manage backups:

  1. In the web portal, click the Backups The Backups page displays, showing a list of all existing backups.
  2. In the Backups page, you can browse the contents of the backup.
  3. Click the Browse

 

The backup opens, allowing you to browse its content.

 

  1. Inside the backup, you can also:
  2. Click the Create Folder button to create a new folder inside the backup.
  3. Click the Upload Files button to add files to the backup.
  • Click the Rollback button to restore to a previous version of the backup.
  • Click the Show Deleted button to show files that have been deleted within the backup
  • Click the Restore Deleted button to return any deleted files to the backup.
  • Click the Erase All Revisions button to erase previous revisions to files in the backup.

 

  • In the Backups page, you can restore a backup to a specific location.
  • Click the Restore

 

A Restore Backup page displays.

 

  • In the Restore Backup page, browse to select a restore point. Optionally, click the New Folder button to create a new folder as a restore point.
  • Click the Save button when you are finished.

 

  • Optionally, in the Backups page, click the Delete button to delete a backup.

 

The backup will delete.

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File Report and Activity Log

In addition to managing and sharing files and folders, you can also keep track of file listings and activity directly from the web portal.

With the file report, you can generate reports for all of your files, and export the report to your local machine.  Use the File Report page in the web portal to generate these reports.

With the activity log, you can track all usage across the system, view audit trails, and track activity on team share users and guest accounts. Use the Activity Log page in the web portal to filter activity based on a set of criteria.

This section will explain how to view reports and logs, including:

  • How to view File Reports; and
  • How to Track Activity.

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How to View File Reports

The File Reports page allows you to keep track of all of your content in the system from one central location.  In the File Reports page, you can filter by a specific folder or team share. You can then view the files within the folder, the date that each file was modified, and the size of the file. You can even export the report to your local machine.

To view file reports:

  1. In the web portal, click the File Reports tab. The File Reports page displays.
  2. In the File Reports page, use the Show Reports For drop-down menu to filter files within a specific folder or team share. The page refreshes to show files based on your selection. The information displayed for each file includes:
  • Size – the size of the file.
  • Modified – the date the file was modified; and
  • File – the path and the file name;
  • Found In – the folder in which the file is located;
  • Optionally, click the CSV button to export the report to your local machine.

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How to Track Activity

The Activity Log page allows you to track activity across the system from one central location. Using the Activity Log page, you can track usage, view audit trails, and follow activity on team share users and guest accounts.

To track activity:

  • In the web portal, click the Activity Log tab. The Activity Log page displays.
  • In the Activity Log page, use the drop-down menus to filter activity based on a set of criteria, including:
  • The Show Activity In drop-down menu, where you can select which folder or team share you want to track.
  • The with activity type of drop-down menu, where you can select the type of activity you want to track.
  • The between date fields, where you can enter the date on which the activity occurred.
  • The Show Activity By drop-down menu, where you can select the user who performed the activity.
  • The filename contains textbox, where you can enter at a set of characters that should be included in the search.

 

  • When you are finished entering criteria, click the Submit button. You will be presented with a list of activities that meet your selected criteria.

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WebDAV

WebDAV allows you to map a network drive to your files in the cloud. With WebDAV, you will not have to download files or install Synced Tool. Before configuring WebDAV, you should check with your administrator to ensure that this option is enabled in your system.

This section will explain how to set up WebDAV, including:

  • How to Map a Network Drive on a Windows Machine; and
  • How to Map a Network Drive on a Mac OS X Machine.

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How to Map a Network Drive on a Windows Machine

To map a drive on a Windows machine:

  1. In your start menu, click Computer. The Computer dialog box displays.
  2. In the Computer dialog box, click the Map Network Drive

The Map Network Drive dialog box displays.

  1. In the Map Network Drive dialog box, configure the appropriate drive and folder.
    1. In the Drive drop-down menu, select a drive letter.
    2. In the Folder field, enter the location of the folder (for example, https://dav.syncedtool.com).
    3. When you are finished, click the Finish button.
  2. Enter your username and password when prompted and click the OK
  3. Your personal folders and team shares will now display. You will be able to access the WebDAV folder in My Network Places.

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How to Map a Network Drive on a Mac OS X Machine

To map a drive on a Mac Machine:

  1. In Finder, click the Go menu and select Connect to Server. The Connect to Server window displays.
  1. In the Connect to Server window, enter your server address (for example, https://dav.syncedtool.com), and click the Connect button.
  2. When prompted, enter your username and password. Active Directory users must enter credentials as domain\username.
  3. When you are finished, click the Connect button.

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Help and Support

For help and support, please contact:
AXIS CloudSync Support Team
support@axiscloudsync.com
Phone: 866-232-2211
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