How to Resolve Collisions

How to Resolve Collisions

If you forget to lock a file or folder before you begin making changes, you might encounter instances where another user account has made changes to the same item at the same time. This is called a collision. When a collision occurs, the system will notify you of the conflict with a Need User Action message, allowing you to resolve the collision in one of the following ways:

• Rename My Version: Your copy is renamed to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name_collsion
• Discard My Version: Your copy will be discarded without its changes being saved.
• Open Folder: This option will open the location of the file, allowing you to view the file before making a decision.

To resolve a collision on a Windows or Mac machine:

1. When a collision occurs, you will see a Need User Action icon.
   

1. Click the AXIS CloudSync Tool icon on your computer’s system tray or menu bar.

Note: On a Windows machine, the AXIS CloudSync icon is located in the lower right-hand corner of the screen; on a Mac machine, the AXIS CloudSync icon is located in the upper right-hand corner of the screen.

The Need User Actions message displays in the menu.

3. In the menu, click the Need User Action The Action dialog box displays.
4. In the Actions dialog box, decide how you want to resolve the collision, including:
   • Click the Rename My Version button to rename your copy to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name_collsion
   • Click the Discard My Version button to discard your copy without saving changes.
   • Click the Open Folder button to open the location of the file, allowing you to view the file before making a decision.
   • Alternatively, click the Resolve Later button to resolve the collision at a later time.