Guest Account Sharing

What is a Guest Account?

Guest accounts are designed for users who are not members of your organization. They provide limited, controlled access to specific files or folders that you choose to share with them. Guests access shared content through the AXIS CloudSync web portal using a username and password.

A guest account is automatically created when you send a Secure Share link to an email address that is not already in your organization. You can also create guest accounts manually and configure their access before sending them an invitation.

Guest Capabilities

Guest accounts have intentionally limited access to protect your organization's data:

• Can do: Access shared files or folders through the web portal.
• Can do: Manage their own account information and change their password.
• Can do: Upload files to a shared folder (if you grant upload permission).
• Cannot do: Use the desktop agent, WebDAV, or mobile apps.
• Cannot do: Subscribe to or create Team Shares.
• Cannot do: Access any files or folders that have not been explicitly shared with them.

Send a Secure Share Link

The fastest way to share with a guest is to send a Secure Share link. This automatically creates a guest account for the recipient and sends them an email with access instructions.

1. 1In the desktop client, right-click the file or folder you want to share, point to AXIS CloudSync Tool, and select Share Link. Alternatively, in the web portal, right-click the file or folder and select Share.
2. 2In the Share Access dialog box, choose Secure Share to send a password-protected link. This will automatically create a guest account for the recipient.
3. 3Optionally, set a Share Expiration date after which the link will no longer work.
4. 4In the Share With field, enter the recipient's email address to send the share link directly from AXIS CloudSync.
5. 5If sharing a folder with an existing guest, set the guest's privileges: choose whether they can upload and delete files within the folder.
6. 6Click Save when finished. The guest will receive a welcome email with login instructions.

Manually Create a Guest Account

You can create a guest account in advance -- before sharing any files -- to configure their settings and control when they receive their invitation.

1. 1In the web portal, click My Files in the navigation bar.
2. 2Click the Guests tab. The Guest Accounts page displays a list of all guests you have created.
3. 3Click Create Guest.
4. 4Fill in the guest's first name, last name, email address, and password.
5. 5Optionally, use the Password Expires field to set a time-sensitive password (6 hours, 12 hours, or 24 hours). Leave it set to Never for a permanent password.
6. 6The Send Welcome Email checkbox is selected by default. Uncheck it if you want to send login information manually at a later time.
7. 7Click Save to create the guest account.

Manage Guest Accounts

You can view and manage all guest accounts you have created from the Guests tab in the web portal. From there you can:

• Edit a guest's name, email address, or password.
• Resend the welcome email if the guest did not receive it.
• Revoke access by deleting the guest account or removing the share link.
• View activity to see when the guest last accessed shared content.
• Set a new expiration on the guest's password to require them to re-authenticate.