Install the Desktop Sync Client

System Requirements

Windows: Windows 10 or later (64-bit recommended)
Mac: macOS 11 (Big Sur) or later
Active AXIS CloudSync account (end user or administrator)
Stable internet connection for initial sync

Important

Do not install the sync client on an external drive or network path. Doing so can cause unexpected behavior and data loss. Always use a local drive path.

Download the Installer

1Log in to your AXIS CloudSync web portal.
2Click your name or avatar in the top-right corner and select Download Desktop Client.
3Choose the installer for your operating system (Windows or Mac).
4Save the installer file to a convenient location such as your Downloads folder.

Install on Windows

1Double-click the downloaded installer file to launch the Setup Wizard.
2Follow the on-screen prompts. Accept the license agreement and choose the default installation directory.
3Click Install to begin the installation. The process typically takes under two minutes.
4When the Setup Wizard completes, the Registration Wizard will launch automatically.

Register Your Account

After installation, you must register the desktop client to your AXIS CloudSync account. The Registration Wizard launches automatically after setup.

1In the Registration screen, enter the email address and password from your Welcome email, then click Next.
2In the Select Destination Folder screen, choose your sync folder location. In most cases, select Default — your synced folder will be at: C:\Users\[Your Name]\AXIS CloudSync Folder
3If a folder from a previous installation already exists, click Merge to merge with it.
4In the Choose Folders for Selective Sync screen, select which content you want synced to this device. You can deselect Team Shares or folders you don't need locally.
5Click Next, then Finish when the Registration Wizard completes.
6Restart your computer to complete the installation.

Note

If Two-Step Authentication is enabled on your account, you will be prompted to enter an authentication code during registration. Make sure you have configured your 2FA settings in the web portal before registering the desktop client.

After restarting, your AXIS CloudSync Folder will appear in Windows Explorer under Favorites. The AXIS CloudSync Tool icon in the system tray (lower-right corner) shows your sync status at a glance.

Selective Sync Setup

Selective Sync lets you choose which folders sync to a specific device. This is useful for laptops with limited storage — you can keep large Team Shares in the cloud and only sync what you need locally.

1Right-click the AXIS CloudSync Tool icon in the system tray.
2Select Settings → Selective Sync.
3Check or uncheck folders to control what syncs to this device.
4Click Save. Unchecked folders remain in the cloud but are removed from your local drive.

Tip

See the full Selective Sync guide for advanced configuration options.

Mac Installation

The Mac installation process is similar to Windows. After downloading the Mac installer (.dmg), open it and drag the AXIS CloudSync Tool to your Applications folder. Launch the app from Applications and follow the Registration Wizard as described above.

On Mac, the AXIS CloudSync Tool icon appears in the menu bar (upper-right corner). Click it to check sync status, pause syncing, or access settings.

Note

For Mac-specific configuration or enterprise deployment, contact your administrator or refer to the Administrator Guide.

System Tray Icon Reference

Green checkmark — All files are synced and up to date.
Blue spinning arrows — Files are currently syncing.
Yellow warning icon — A sync issue requires attention. Right-click → View Errors for details.
Red X — The client is not connected. Check your internet connection and credentials.

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