Video Tutorials & Quick Start Guide

Quick Start Steps

Follow these five steps to get AXIS CloudSync set up for your organization:

• Create your account — Sign up or receive an invitation from your administrator.
• Access the web portal — Log in at your organization's AXIS CloudSync URL. No software install needed to get started.
• Install the desktop client — Download and install the desktop sync agent on Windows or Mac so files sync automatically.
• Install the mobile app — Get the iOS or Android app for access on the go.
• Enable two-step authentication — Secure your account. Required in HIPAA environments.

Official Video Tutorials

Watch these official Axcient x360Sync videos to see the platform in action. These walkthroughs cover the core features most relevant to new users and administrators.

• Axcient x360Sync Overview (YouTube) — A concise product overview covering secure file sync, sharing, and collaboration features.
• x360Sync Overview — Secure Sync and Share (Vimeo) — Full platform walkthrough including File Server Enablement and Team Shares.
• Axcient x360 Platform Overview (YouTube) — Broader platform context showing how x360Sync fits alongside backup and recovery.
• Request a Live x360Sync Demo (Axcient) — Schedule a personalized walkthrough with an Axcient sales engineer.

For the full library of Axcient product videos, visit the Axcient Video Resources page or the Axcient Product Overview YouTube playlist.

End User Guides

These guides cover everything an end user needs to know to use AXIS CloudSync effectively. Each guide links to both our in-depth tutorial and the official Axcient help documentation.

• Using the Web Portal — Access and manage your files from any browser. [Official Axcient Guide ↗]
• Sharing Files and Folders — Share securely with colleagues and external partners.
• Working with Team Shares — Collaborate on shared folders with your team.
• Locking Files for Collaborative Editing — Prevent version conflicts.
• Restoring Previous File Versions — Recover from accidental changes.
• Selective Sync — Control what syncs to each device.
• Mapping a Network Drive via WebDAV — Access files as a mapped drive.
• Using the Outlook Add-In — Share large files directly from Outlook.
• Pause and Resume Syncing — Temporarily stop sync when needed.
• LAN Sync — Speed up sync on your local network.
• Guest Account Sharing — Share with external users securely.
• File Conflict Resolution — Understand and resolve sync conflicts.

Administrator Guides

These guides cover everything administrators need to manage the AXIS CloudSync platform. For the complete official reference, see the Axcient x360Sync Administrator Guide.

• Using the Administrative Interface — Overview of the admin panel.
• Creating and Managing User Accounts — Add, edit, and remove users.
• Enforcing Two-Step Authentication — Require 2FA for all users.
• Active Directory Integration — Sync users from AD/LDAP.
• Creating Compliance Reports — Generate audit and activity reports.
• Setting Up Backups — Configure endpoint backup.
• Bandwidth Throttling — Limit sync bandwidth usage.
• File Server Enablement — Use AXIS CloudSync as a file server.
• API Access — Programmatic access to all platform features.

HIPAA Compliance Guides

These guides are specifically for healthcare organizations and others subject to HIPAA. They map AXIS CloudSync features to the HIPAA Security Rule's administrative, physical, and technical safeguard requirements.

• Two-Step Authentication — Required for all HIPAA-covered environments.
• HIPAA Compliance Overview — How AXIS CloudSync maps to HIPAA requirements.
• Minimum Security Baseline Guidelines — Required configurations for HIPAA compliance.
• Audit Log Reports — View and export audit logs for compliance.
• Ransomware Protection via Rollback — Recover from ransomware attacks.
• Malware Recovery — Restore files after a malware incident.
• HIPAA-Compliant Cloud Storage: Complete 2025 Guide — In-depth guide to HIPAA cloud storage requirements, BAAs, and the 2026 Security Rule updates.

Troubleshooting

Having an issue? Start with the official Axcient knowledgebase for the most up-to-date troubleshooting articles, then reach out to support if needed.

• Axcient x360Sync FAQs & Troubleshooting (Official) ↗ — The authoritative source for known issues, error codes, and fixes.
• AXIS CloudSync Knowledgebase — Curated articles on specific topics.
• Contact AXIS CloudSync support at 1-866-232-2211 (Monday–Friday, 8am–6pm ET).
• Contact Us — Submit a support request online.