How Do End Users Lock Files and Folders
AXIS Cloud Sync allows users to place locks on files and folders in Team Shares, giving subscribers the ability to set read-only permissions on shared content. This feature prevents other Team Share subscribers from editing and overwriting content while changes are being made. Users can place locks on a whole Team Share, a sub folder in a Team Share, or a file in a Team Share. When an item is locked, a lock icon is placed over the file or folder, alerting other Team Share subscribers that it is in read-only mode.
If a user forgets to lock a file or folder before making changes, a file sync conflict could occur. For more information, please reference the How Do I Manually Resolve a File Sync Conflict Knowledgebase article.
This article reviews file and folder locking configuration options, and how these options affect users.
Administrators can configure the file locking feature in a number of ways, depending on the needs of the individual organization. For more information, please reference the How Do I Manage the Anchor File and Folder Locking Feature Knowledgebase article.
For more information on how administrators can configure these file locking settings, please reference the File and Folder Locking Knowledge Base article.
Best Practice: In most instances, we recommend that administrators enable hard locks and turn on the Auto Lock Word/Excel feature for Team Shares. This configuration ensures the best possible user experience, and helps prevent file sync conflicts.
Locking and File Server Enablement
If a Team Share has been mapped to a file server through File Server Enablement, locks will be honored both in the Team Share and on the file server. If NTFS permissions are modified on the file server, however, these modifications will not be honored in the Team Share.
Additionally, when you specify a network path as a source for File Server Enablement, the content on the network path will not support the Auto Lock Word/Excel feature.
Auto Lock Expected Behavior
Auto Locking Team Share Content
If the Auto Lock Word/Excel feature is turned on for a Team Share, the system will prompt users to lock files each time an item is opened. Administrators must turn on this feature for each individual Team Share.
Note: Auto-locking is not supported for Word for Mac and .xls files opened with Excel. Auto-locking is supported for .doc, .docx, .xls, .xlsx, .odt and .ods documents if the documents are opened with LibreOffice or OpenOffice.
When working with the Auto Lock Word/Excel feature:
Manually Locking Team Share Content
You can also manually lock files and folders within Team Shares. You can manually lock files on both Windows and Mac machines.
Note: When you manually lock a file or folder, you must remember to also unlock the file or folder when you are finished.
To manually lock files and folders in the agent:
To manually lock a file or folder in the web portal:
Viewing a Locked File
If hard locks are enabled, and a user opens an already-locked file, he or she will be presented with a read-only notification.
Note: When attempting to edit a Microsoft Word 2013 or Microsoft Excel 2013 locked file, offending users will need to actively clear the read-only notification before they can edit a file. Older versions of Microsoft Word, however, will only display a read-only notification in the toolbar area. It is important to be mindful when working in Team Shares, and to pay attention to display indicators and warning messages.
If this user ignores the warning, and attempts to save changes, he or she will receive a warning message and be prompted to save the file with a different name.