Overview

The Revision Rollback feature allows end users to restore all files within an entire folder (standard folder, Team Share, or Backup) to an earlier revision before a selected date.

Use Case: Ransomware Recovery

Ransomware is a type of malware that restricts access to the infected content in some way, and demands that the user pay a ransom to the malware operators to remove the restriction. The Revision Rollback feature is particularly useful in these situations, utilizing a file’s revision history, and restoring all currently-existing content in the root to a healthy revision at a specified point in time. In these cases, you can use the Activity Log to determine when the infected revisions were uploaded, and then roll back files prior to the point of infection.

Note: A file’s revision can refer to the originally uploaded file (first version) or a revision of an edited file (subsequent revisions).

More Ways to Protect Data

To learn about viewing and restoring deleted files and folders in the web portal, please reference the How to View and Restore Deleted Files and Folders Knowledgebase article.

To learn how to restore individual revisions of files, please reference the How to View and Restore a Revision Knowledgebase article.

Instructions

To access the Revision Rollback feature:

  1. Log in to the end user web portal and click the My Files link.
  2. In the My Files page, navigate to the appropriate folder. While inside the folder, click the Rollback button in the toolbar.The Rollback pop-up window displays, prompting you to select a date and time. Select a day and time before the time to which you want to restore; you can optionally use the Activity Log to determine the most appropriate time.

    For example, if you select June 25th at 12:40 PM, the feature will find the first file version before June 25th at 12:40.  If a revision exists at 12:40 and another at 12:39, the file at 12:39 will be restored.

    Note: The Revision Rollback feature utilizes a 24 hour clock, and is based off of the time zone of the Anchor server. Please note that the US SaaS server is located in the Mountain time zone; the Canadian SaaS server is located in the Pacific time zone.