AXIS CloudSync FAQs & Troubleshooting
Find answers to the most common questions about AXIS CloudSync and resolve issues quickly with our step-by-step troubleshooting guides. AXIS CloudSync is the HIPAA-compliant file sync and sharing solution for healthcare, legal, and financial organizations.
For full documentation see: End User Guide | Administrator Guide
Frequently Asked Questions
Browse our comprehensive FAQ covering topics including file sync behavior, storage limits, security settings, sharing, backups, and HIPAA compliance.
View All AXIS CloudSync FAQs →
Troubleshooting File Sync Issues
- How Do I Manually Resolve a File Sync Conflict
- How Does AXIS CloudSync Handle File Conflicts and Collisions
- Why Does a Deleted File Reappear After I Delete It
- Troubleshooting Accounts That Already Exist in a Different Organization
- Troubleshooting a Duplicate Team Share or Personal Folder
- Why Can’t I Sync a Live Database in AXIS CloudSync
Desktop Client Troubleshooting
- How to Manually Update the Mac Desktop Client
- Install the Desktop Client in Unattended/Silent Mode
- How to Avoid WebDAV Login Prompts
Account & Authentication Issues
- How Do I Set Up Two-Step Authentication
- Active Directory Integration Issues
- How Do I Set Up Email Servers to Work with AXIS CloudSync
File Types & Exclusions
Malware & Ransomware Recovery
- Recover from Advanced Malware Attacks Using the Snapshot Feature
- The Revision Rollback Feature — Ransomware Protection
Integration Troubleshooting
Contact Support
Can’t find what you need? Our support team is here to help.
- Phone: 1-866-232-2211
- Visit our full Knowledgebase for all documentation